Privacy Policy

NU Nursing Pty Ltd values and respects the privacy of the people we deal with. NU Nursing Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.


What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.


What personal information do we collect?

The personal information we collect about you comes from your dealings with NU Nursing Pt Ltd and the use of our services.

The personal information we collect about you may include:

  • Personal information you provide to us when registering your interest to work with us via email, phone call or through an online application.
  • Health, identification and qualification details that you share with us through the application process.
  • Information shared with us when contacted via phone or online with a query.


We collect your information (including sensitive information) to allow us to provide you with the service you require.

When we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.


How do we collect your personal information?

We collect your personal information directly from you when you:

  • Interact with us over the phone;
  • Interact with us in person;
  • Interact with us online;
  • Participate in surveys or questionnaires;
  • Attend a NU Nursing Pty Ltd event;
  • Subscribe to our mailing list;
  • Apply for a position with us as an employee


Collecting personal information from third parties

At times, we may also collect your personal information from third parties that are required for us to provide you with the service required, whether that is employment services, personal care or the placement of staff across appropriate facilities. We collect your personal information from third parties in accordance with the privacy laws of Australia.


How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

  • Progress applications and do background checks with third parties (referees, APHRA, working with children checks, police check)
  • Deliver to you a service that is personalised to you, and your circumstances.
  • Improve the quality of the services we offer;
  • Internal administrative purposes, such as training, finance and management of legal and regulatory requirements.
  • Marketing and communication purposes, to ensure we give you information that is relevant to you about our business and services.


Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

  • Our third-party service providers; such as IT and Training providers, Insurance and workers' compensation providers;
    • - Referees you have provided for us to contact to progress your application.
  • our professional services advisors (lawyers, accountants and auditors)
  • Relevant government bodies, such as the Australian Taxation Office, and State and Territory government agencies.

These organisations will only use the information as necessary to help us provide our services to you.


How do we protect your personal information?

NU Nursing Pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

  • taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
  • having technological measures in place (for example, anti-virus software, fire walls);


Online activity


The NU Nursing Pty Ltd website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the NU Nursing Pty Ltd website(s).

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.]


[Website analytics

Our website uses [insert relevant analytics service] to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.]


[Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe'' set out in the relevant communication] / [contacting us using the details set out in the “How to contact us” section below].

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).]


Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.


How to access and correct your personal information

NU Nursing Pty Ltd will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 2 business days.


Links to third party sites

NU Nursing Pty Ltd website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.


Inquiries and complaints

For complaints about how NU Nursing Pty Ltd handles, processes or manages your personal information, please contact us using the contact information below. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 5 business days for NU Nursing Pty Ltd to confirm receipt of your complaint. On receipt of the complaint, NU Nursing Pty Ltd will investigate the complaint and provide you with an outcome of our investigation within 20 days of receiving your privacy complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with NU Nursing Pty Ltd’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at to lodge a complaint.


How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:


Contact number
(02) 9236 7496

Attention: [NU Nursing Pty Ltd Privacy Officer]
Address: PO Box 306, Kingswood, NSW 2747

Contact the NU Nursing Team

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It’s all about care. NU Nursing is an Australian owned and run Nursing Agency, specialising in the placement of highly skilled Nursing staff across Aged Care, Hospitals, and Rehabilitation Centres.
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NU Nursing puts patient care at the heart of everything we do. We put in place stringent processes to ensure we only work with nurses dedicated to their profession and the health care industry.
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