NU Nursing Pty Ltd values and respects the privacy of the people we deal with. NU Nursing Pty Ltd is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
The personal information we collect about you comes from your dealings with NU Nursing Pt Ltd and the use of our services.
The personal information we collect about you may include:
We collect your information (including sensitive information) to allow us to provide you with the service you require.
When we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.
We collect your personal information directly from you when you:
At times, we may also collect your personal information from third parties that are required for us to provide you with the service required, whether that is employment services, personal care or the placement of staff across appropriate facilities. We collect your personal information from third parties in accordance with the privacy laws of Australia.
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
These organisations will only use the information as necessary to help us provide our services to you.
NU Nursing Pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
[Cookies
The NU Nursing Pty Ltd website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the NU Nursing Pty Ltd website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.]
[Website analytics
Our website uses [insert relevant analytics service] to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.]
[Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by [following the instructions to “unsubscribe'' set out in the relevant communication] / [contacting us using the details set out in the “How to contact us” section below].
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).]
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
NU Nursing Pty Ltd will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 2 business days.
NU Nursing Pty Ltd website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
For complaints about how NU Nursing Pty Ltd handles, processes or manages your personal information, please contact us using the contact information below. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 5 business days for NU Nursing Pty Ltd to confirm receipt of your complaint. On receipt of the complaint, NU Nursing Pty Ltd will investigate the complaint and provide you with an outcome of our investigation within 20 days of receiving your privacy complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with NU Nursing Pty Ltd’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email
info@nunursing.com.au
Contact number
(02) 9236 7496
Post
Attention: [NU Nursing Pty Ltd Privacy Officer]
Address: PO Box 306, Kingswood, NSW 2747
